London Oyster Card Conditions

Pass Conditions

Valid for zones 1 - 6 travel on the Tube, Docklands Light Railway, bus and tram, and some National Rail services
Pre-loaded with £20 worth of travel
No date restrictions on pay as you go balance.
Reusable, you simply add value to your card the next time you visit London.
Transferable, you can pass your card on to friends/family who visit London.

Pass Refunds

Should a customer wish to surrender their Oyster card and obtain a refund of any pay as you go value that remains on the card, a Tube station will refund immediately amounts up to £5 on presentation/cancellation of the card.
If the balance on the card is in excess of this amount, the Tube station ticket office will supply a refund form which must be completed and handed in with the card. A sterling cheque will be posted to the customer, who will be responsible for paying any exchange rate fees.
Lost or Stolen passes are not refundable and cannot be replaced.

Failed cards

If a card stops working, customers should be advised to call at a Tube station ticket office or contact the number printed on the back of the card.

London Oyster Card Conditions - International Rail