FAQ's Canada
Pass Information
Reservations & Tickets
- Do I need to pre book my seats?
- Are meals included in my ticket?
- What are the check-in times?
- What sleeper accommodations are on board?
Luggage & Facilities
Rail Pass
Can you reserve seats for rail passes holders?
Yes we can and the first journey must be advised at time of booking. Subsequent sectors can also be reserved on arrival in Canada.
Reservations/Tickets
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Can you reserve sleepers for rail passes holders?
You cannot purchase a Sleeper in conjunction with a CanRail Pass. They are only valid for economy class seats.
Do I need to pre book my seats?
No, your seat reservation is included in your ticket price for the date and time you booked. Unless you have a pass in which case you must reserve a seat.
Are meals included in my
ticket?
All Sleepers except comfort class (economy) include all meals.
On day trains only 1st class tickets included meals (Via 1 or
Silver&Blue Class)
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Day trains require a 30 minutes and overnight trains 60 minutes
check in time.
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What sleeper accommodations are on board?
Comfort Class (Economy)
Relaxing, stretch-out seats
Dining facilities with at seat snack and beverage service for
purchase
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Berths
A shared open compartment with two spacious couch style seats,
facing each other. By night, they transform into beds, each
featuring a personal reading light. Thick curtains provide privacy
and tranquility. The shower facility and the washrooms are only a
few steps away. Night setting includes pillows, sheets, blankets
and a shower pack
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Double Bedroom
A private bedroom for two, featuring two armchairs, a picture
window, closet, call button, power outlet (110v), private toilet
and vanity. A folding table is available on request. By night, the
room is transformed into inviting upper and lower beds. In certain
cases, some adjoining bedrooms can be combined to create a spacious
suite
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Single Bedroom (Roomette)
A private room for one person, featuring a small loveseat, a
picture window, power outlet (110v), call button, concealed toilet
and vanity. By night, it converts into a cosy bedroom.
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What are the luggage restrictions?
Checked baggage
If your train carries checked baggage, pay special attention to the restrictions. In some cars, you are only allowed a limited number of carry-on items, but this makes it less cumbersome for you! Don't forget to carry with you any items you may need during your trip such as your medication
No checked baggage
If your train does not have a baggage car, you have to store
your suitcases, backpacks, boxes and other baggage in your train
car
In order to ensure maximum comfort for all passengers, we may ask
you to limit your number of carry-on items. The dimensions of these
items must not exceed 66 cm x 46 cm x 23 cm (26 in. x 18 in. x 9
in.), and their weight must not exceed 23 kg (50 lb.)
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Where are the shower facilities
located?
Each of the stainless steel sleeping cars, with the exception of
the Park car, offers a shower unit with change room (passengers
occupying accommodations in the Park car may use the shower
facility in any sleeping car). A shower kit, containing soap,
shampoo and towels, awaits you in your bedroom Guests may want to
bring a lightweight robe and appropriate footwear for stepping out
of the shower.
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