FAQ's New Zealand
Pass Information
Reservations & Tickets
- Do we need to reserve train seats?
- Do ferries need to be reserved?
- What is the minimum check in time?
- Are there discounts?
- What are the child ages?
- What age is a senior?
Luggage and Facilities
- Luggage Restrictions
- Can I take a bike on the
train?
- Are animals allowed on the
train?
- Can I drink alcohol on the train?
- Is smoking permitted on board?
Are the days consecutive or flexible?
All Tanzscenic passes are consecutive days of travel.
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Do we need to travel together?
Passengers booked on the same pass must travel together at all times.
Reservations
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Do we need to reserve train seats?
All travel and seating is subject to availability, so booking
ahead is advisable.
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Do ferries need to be reserved?
Interisland ferries cover by the pass must be booked at least 24
hours in advance. A toll free number will be provided along with
your pass.
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What is
the minimum check in time?
Passengers must check in at least 20 minutes prior to the train
departure time.
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Seniors
Senior Saver fares offer 30% discount off the standard adult fare. Presentation of proof of age may be required. Senior discounts are only available on the TranzAlpine and TranzCoastal services.
If your 65 years or older and have a SuperGold card you will
receive a 10% discount off any fare type available on the
Overlander, TranzAlpine or TranzCoastal services. May not be
available on some promotional fares. Please advise at time of
booking that you're a SuperGold cardholder. Your SuperGold card
must be presented to the Train Manager at check-in to validate your
travel with Tranz Scenic.
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Backpacker/YHA Cardholers
Our backpacker/YHA cardholder fares are available all year and
offer a 20% discount off the standard adult fare. This discount is
available on the TranzAlpine and TranzCoastal services.
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The infant age is between 0-23 months, the child age is between
2-14 years inclusive. Children aged from two years must be
allocated a seat. All children under the age of 14 years must be
accompanied by an adult. An infant travels free if seated on an
adults knee one infant per adult can travel in this manner. If an
infant under two years of age is to travel in a car seat , a seat
is to be allocated at the applicable fare.
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Our Senior Saver fares are available all year to all persons 55
years of age and over.
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Tranz Scenic advises passengers to insure all baggage and
personal items. Please remember to attach labels with your contact
details at your destination.
Checked Baggage Allowance: 2 items per person, maximum weight 20
kg per item. Size must be no more than 200 linear cm (height plus
length plus width).
Baggage between 20-30kg: we require your assistance in loading and
unloading your bag from the baggage van or you can repack into bags
provided to meet the 20kg per item limit.
Baggage over 30kg: will not be accepted, your baggage will need to
be repacked into bags provided to meet the 20kg per item
limit.
Extra Baggage (eg surfboard, bicycles) will be carried only if
space is available at a cost of $10 per item per service. Hazardous
or offensive items will be rejected at check-in. Hand Baggage,
which is obstructing passenger areas, will be moved to the baggage
van.
Can I
take a bike on the train?
Bicycles are charged at a rate of $10 per train service and are
limited to one per passenger. Passengers are advised to book in
advance as space is limited on all services and transport of
bicycles which are not pre-booked cannot be guaranteed. Removal of
pedal, folding of handlebars, covering of chains and all sharp
edges may be requested.
Are animals allowed
on the train?
No animals are permitted on Tranz Scenic trains other than
seeing-eye dogs. Rail Passes
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Can I drink alcohol on the
train?
All Tranz Scenic services are fully licensed. A range of alcoholic
beverages are available for purchase onboard. Passengers are
prohibited from taking their own alcohol onboard any Tranz Scenic
service for consumption during travel. Passengers transporting
alcohol (e.g. a case of wine) are asked to have it carried in the
baggage van en route.
Is
smoking permitted on board?
By law all Tranz Scenic trains are designated non-smoking
services. Passengers may not smoke anywhere onboard.
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