Customer Testimonials and Feedback - International Rail

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International Cruise

Testimonials

What our customers say about us...

Hi...

Thanks for the great service.

We have previously organised all of our own rail transport in Europe, but decided to give you a try.

We're delighted with the service and will be back..

Bob

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Hi Elisha,

Returned from my China trip on Wednesday 8 April.

I just wanted to thank you and your firm for organizing the rail tickets. The tickets were delivered on time the following day at my Hotel in Wuhan.

The seats booked were simply fantastic.

Have a look at Car No: 1 (5 x seats only) which was on my first scheduled journey. It was better than a Business Class Airline seat.

Anyhow I can fully recommend anyone to book China rail tickets ahead of time - so many hassles taken out of waiting and trying to make yourself understood.

Regards,

Ray



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We have absolutely loved dealing with International Rail and will always contact you should we require further bookings for onward travel.

You have all been so professional, prompt, friendly and incredibly assisting which we have really appreciated having been overseas and in limited communication.

We will recommend your services to all of our travel network and friends and spread the word about how wonderful you are. We look forward to utilising your services again too.

We truly wish you all a lovely Christmas and New Year time with family and friends. Stay safe and feel much joy and peace.

Happy days,

Genine and John

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Thanks Brenden, Elisha helped us out enormously as well.

Please thank all the team and we look forward to contacting you again with our further rail needs as well as recommending you to our travel network.

Have a lovely day,

Genine

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Hi Jill & colleagues

Many thanks for your assistance with Amtrak tickets. We are very pleased we found your company.

Best wishes

Judith

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Hi Three months ago you made a number of seat reservations for my wife and myself in Europe whilst we were travelling on Eurail Pass. I just wanted to let you know that the arrangements went perfectly. The information you provided on non-bookable trains was very handy. Thank you

Harry

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Hi Silvia,

Thank you for your prompt reply. This has allayed my concerns greatly. I am very impressed by your quick efficiency. Thank you so much again. I have enjoyed doing business with you and your patience is fabulous.

Kind regards,

Trish

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Hi Elisha,

I just rang but you weren't there, but I just wanted to thank you so much for your prompt and detailed reply regarding the ferries.

I have passed this information onto the customer and will be in touch.

I was so glad that you were an Australian based company.

Talk soon

JULIE

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Hello Lucy

Thanks for all your help you have been very helpful and a pleasure to deal with.

Kind Regards,

Ben

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To all @ International Rail,

We have just returned from a six week adventure in Europe, all of our travel there was by train ,which you had organised for us, we cannot thank you enough for your hard work, efficiency and professionalism. Our train journeys went like clockwork and we really enjoyed them, again thanks very much.

We have already given you companies name to friends who are contemplating rail travel in Europe latter this year.

Again many,many thanks to all.

Best wishes,

Jon

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Hi Brenden

My tickets arrived today and I wanted to let you know how grateful I am for your interest in helping me.

Cheers

Catherine

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I just want to say thank you to everyone i spoke to, to finalise all of this in time for the client's departure.

I really appreciated all your help in making this possible.

Cheers,

Chrystine

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Dear Silvia / Brenden,

Thank you for the quick reply.   Below are the details you need for the invoice:

Many thanks to you and Brenden for the great service so far.   I am very impressed.

Kind regards,

Robert.

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Thank you so much Elisha - you are literally the best!! Most appreciated :)

Rebecca

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I cannot praise your organisation highly enough.  Apart from the very good prices I received for our train trips through Spain, everything was orgaised to the minute and we experienced no problems during our trip.

I would like to mention Lucy who handled our questions and provided a great service. Once again many thanks.

John

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Dear Lucy, Sylvia and all at International Rail

My family and I have just returned from our Europe Trip and would like to extend our thank you for the services that you provided us with in booking our rail travel through Italy.

The train trips you booked and organised for us worked really well. The instructions were very clear and self explanatory and the connections to all the stages of the rail travel came together perfectly. This all aided an amazing stress free holiday for myself and family. I have already recommended your services to other members of my family due to due to travel soon.

I will definitely be booking again with International Rail.

Kind Regards

Tricia

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Good Morning,  Please pass on my thanks to your representative who organised my daughter's (Jessica) train ticket from Geneva to La Spezia.  I only ordered it yesterday (I am in Sydney) and already I have received it.

Your service is absolutely first class.

Many thanks - I will be recommending your company to our friends and families.

Regards, Barbara

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My wife and I have just completed six days of train travel through France and Italy.

We purchased our Eurail Pass independently before we became aware of your site. When I came across your site I arranged for you to do all of our reservations and I must commend you on the service provided. 

All reservations went without a hitch and our rail travels were easy and trouble free.

I will have no hesitation in recommending your company to any friends or acquaintances contemplating rail travel in Europe.

Thanks again for your assistance. 

Regards,
Ross

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Many thanks Jill, thanks for your company's excellent service, we look forward to receiving our tickets

Cheers, Jenny

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Hi Jill,

Thanks for this confirmation and thanks to all involved for making this easy.

Cheers,

Lynne

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Hi,

I have just returned from my overseas trip where I used International Rail to book and purchase all my tickets. I would like to pass on my appreciation for a job well done, we had no issues, the seats were all great and we had no problems catching the connecting trains.  Your service from the beginning was excellent, prompt and well managed. I will definitely be passing on your details to colleagues, friends and family.

Thank you for taking all the worry out of my trip.

Keep up the good work

Regards, Alison

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Hi you guys at International Rail,

We have just returned from our trip abroad and all went well.  Thanks for your help with our rail bookings - everything went as planned.  All trains were on time and no problems what-so-ever.

I've recommended your services to friends of ours who have had no end of trouble getting rail organized with their local travel agent.

This is the second time we have used International rail and it won't be the last.

Thanks again, Phil

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Hello  Jill

Many, many thanks for organising this final rail ticket for us

It has been a pleasure dealing with your company and totally stress free to have some else organise the tickets!!!!

Will definitely use you on our next trip

Best wishes

Helen

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Thank you so much. Please thank Alicia for her help yesterday. I have used your company in 2011 and once again have received excellent service.

Regards, Gayenor

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To all the team @ International Rail,

We are back!!  And had a great trip.  Every one of our 30 train trips went just as you arranged.  Alison is now an enthusiastic convert.  Thank you so much.

I made the only mistake - a highlight was to be the Rheingold Express, but I asked you to book the fast train, not realising it did not follow the river; we'll just have to go again.

There were many highlights: the best service was Virgins west coast UK; the most scenic was the West Highland railway to Fort William; the most comfortable was Thalys Paris to Koln; the most spectacular the Glacier Express and the Bernina Express - probably the latter; and favourite train travel country in Europe, Switzerland.

We have had and will have, no hesitation in recommending you to anybody wishing to arrange train travel.

Once again, thank you all,

Kind regards,

Malcolm and Alison

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Thank you very much Elisha,

what a great service, that the staff at International Rail provide and believe me I will be telling all my friends and associates.............

Again many thanks

Vince

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Hello Elisha.  Just a short note to say a big thank you to International Rail for the lightening fast response to our order - many thanks, Kathleen.

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Special mention to Erin Mason who took the time to check through our itinerary, gave us some great advice and finally booked our tickets.  Had been very stressful trying to organise everything and she made it "seem all ok"

That is all I'm contacting you for is pass on our special thanks to Erin for great job.  Also special thanks to Vivienne and Elisha

Thanks team, we'll be thinking of you when we're in Europe :)

Dax

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Thankyou, Im sure we will have a lovely time.
Please thank the whole team who work there for all their help. Its great to be able to ask silly questions and get assistance without any frustrations.
Regards
Frances

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Hi Jill

Thanks for that.  The service (from you and your team at International Rail) once again has been fantastic.

If I can help promote International Rail Services - which I do - by spreading the word -  just let me know.

Regards

Phil D

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Great thank you for all your help Erin. I will look further into the Paris train stations and connections but your information has been a great help.

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Thank you again for your speedy response & for making the booking J

Regards,

Bianca

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Hi Elisha,

Just to let you know that I have received the tickets.

Thanks for everything, 1000 times easier than doing it from here.

Regards,

Katrina - China

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Good morning Elisha,

This information looks wonderful...............................

I found your site on the internet- I was searching for train services in Italy and your website was the best.

Cheers

Gary

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Elisha

Thank you. We received the package.

You provide a very efficient service. I will recommend you to other travelers.

Cheers Gav

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Thank you, l will collect in the morning

Your prompt service is much appreciated

Regards

Christine

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Thanks Wolf! Appreciate your great work as always!

Ben STA

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Buongiorno Peter,

La ringrazio molto per il vostro aiuto!   You have already made our holiday wonderful.  Am so impressed by your super efficient and courteous service.  I will write a testimonial anytime.

All tickets/invoice received , checked, printed,  and tucked away safely in the travel folder.

Such a relief.

Catherine

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Hi Elisha

Thank you for your help, I feel a lot better going through a local agent.

Regards, Paul

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I would just like to say everything with the rail tickets that was booked and ticketed for us for our last train travel in Europe was without a hitch, hence why considered an option this time. You can be assured that anytime we require tickets thorough the world for train travel International Rail will be who we contact without a second thought. Excellent customer service and advise each time we have used you guys, Thanks a million

Cheers, Jules

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Thanks Elisha for your prompt response.  We have been very happy with the service International Rail has provided and would not hesitate to book through you again.

Thanks again,  Barbara

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Hi Erin,

Thanks for your email and the booking is perfect. I've received the etickets and sent to my PAX.

Appreciate your following up - you guys ROCK!!

Cheers,
Ben

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Thanks so much Jono!

You guys are excellent! If you have a supervisor this can be passed on to - please ensure they know how appreciative we are of your impeccable customer service and awesome attitudes.

Katie

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Hi Elisha

I didn't even get a chance to track the delivery - documents arrived at 9.30am this morning!!!

I would like to thank you for being so helpful & answering all my emails promptly & efficiently.

It has been a pleasure dealing with International Rail.

Thanking you once again.

Regards, Lyn

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Attention: CEO

Hi

I wanted to tell you belatedly about an excellent experience I had in dealing with your organization.

Back in January I enquired about and subsequently booked AMTRAK travel in USA in May.

Erin and Elaine were a delight to deal with.

Quick, professional, customer oriented and accurate.

I had previously had a very poor experience with another organization in Australia( for rail travel in Europe).

I have extolled the virtues of your people far and wide in my business communities. I want you to know that my experience with your people will certainly lead me back to your organization when I next want to utilize rail travel overseas.

It is very satisfying in this day and age to find excellent customer service, skilled performance and a genuine-not pretend-customer care attitude.

Well done!

David Doherty,  OAM

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"Hi there,

My husband and I are currently on our last planned train trip from Amsterdam to Paris with Thalys, and we are enjoying a snack, free wi-fi and some white wine as part of our ticket and to celebrate Christmas Eve.

While i have the time, i wanted to sincerely thank you for all your help with our rail pass and train reservations. Honestly, you made it so easy for us. We just referred to the itinerary you provided for the train number, looked for the correct gate, and hopped on. I feel that i could never have navigated the myriad of different bookings. Which trains require reservations, what time they depart, which company to use, which seat to book... To me it still seems overwhelming, and i am very grateful to you for making it easy for us.

So, thank you from two very happy travellers."

Robyn and Ross

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"Many thanks to Brenden for his help with my original phone enquiry. Brenden was knowledgeable and very helpful."

Kind regards, Bev Dennis

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"Im glad we contacted you guys. Dealing with Elisha, Erin, and yourself has been very easy, and you've provided
a great price.

We will be sure to contact you again, next time we have rail travel plans."

Thanks again, Jason Grech

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Hi Erin,

"Thank you for your excellent  assistance. Had previously been in touch with another Melb company whose service/support was awful and so difficult to contact. Will certainly recommend you to others."

Rgds, Roger

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Thanks Wolf,

"You guys are awesome!"

Cheers,
Ben

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The Manager

"I would like to compliment your organisation on the excellent service your staff provided me with, and in particular "Melanie and Erin" whilst I was enquiring and booking rail travel between Italy and France for my daughter today. Their attitude and friendly demeanour meant a lot to me. They were extremely pleasant to talk to as well as being very helpful. I will have no hesitation in recommending your organisation to anyone planning to use the rail services in their travel overseas."

Regards, Ziad Sabbagh

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"It was our pleasure to meet you.  Thanks again for your time and we look forward to booking more rail!"

Cheers,
Emily Sta Tas Uni

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"Thank you for your great service, e tickets all printed out ok."

Trevor Grice

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"Our Swiss passes arrived at 7 am this morning. That must be a record for something to get to Darwin from Victoria!  Thanks"

Val Matthews - NT

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"A job well done.  I have recommended your service to other people. Many thanks"

Peter Kay - SA

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"Firstly can I say thank you so much for your prompt response and the attention to detail with this quote.  You have made my job so much easier and really do appreciate good customer service, usually very difficult to find with rail suppliers"

Sarah Liebenberg - Travel Agent

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"Thank you for your swift reply. I got a phone call this morning too: I appreciate your organisation's customer service"

Nigel - WA

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"HUGE THANKS For all `making this happen'- !! Plus all the behind the scenes-peoples too ! And tell Jono ` Traci's glad she's back with such a good team"

Traci - Travel Agent

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"Fantastic service from you guys - most appreciated"

Stephanie Baaner - NSW

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"Many thanks for your great service.  You have all been most helpful and professional. I would recommend your company to all my friends"

Barbara - WA

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"You have a great service there so I have book marked your site as we travel to Europe every year"

Tony Wharton

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I wish to thank you and the other ladies at International Rail for the fantastic customer care my sister and I received for our rail bookings.  It was a pleasure to deal with you all. We have not travelled to Italy before and we are looking forward to our trip. Thank you all once again"

Robyn O'Brien - TAS

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"Just a short note to thank you & your staff for our wonderful European Holiday. The EURAIL Passes  were great. No problems & everything went perfectly. I will certainly recommend your service to our friends & family. Once again thanks for your help & advice"

Ted & Margaret Pickering - VIC

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"I have told several people about your business. Two young girls next to me at coffee in Chadstone were planning a trip to Italy, so I couldn't help but give them my advice- and your address. so they can get their tickets for their trains in Italy.  Hope they contact you. Thanks for your prompt replies to all my e-mails"

Marion Twaits - WA

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"Just wanted to give you some feedback and thank you so much.... our Train travel thru Italy was truly wonderful,  ES  1st class confirmed seating is the way to go, everything went according to plan and ran on time. Also we had the best seat location in the carriage.. don't know how you worked that, but thanks. I have recommended your wonderful service and website to friends"

Annette Lewis - VIC

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"Thank you both for your help, it's been great dealing with such a professional, friendly and prompt outfit. I'll recommend you guys to anyone I talk to planning rail travel in Europe"

Ken Masters - VIC

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"Thank you  - everything has arrived.  A most efficient service"

Malcolm Newman - SA

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"I just wanted to personally thank you for all your efforts over our rail passes and tickets.  While you have been dealing with my husband, I have been impressed with your willingness to go beyond the normal service to accommodate our requirements.  We are off on Saturday and I am sure that the smoothness of our rail travel will be in no small way because of your kindness. You can be sure that we will unreservedly recommend your company to all our friends. Thank you very much"

Emma Ponter - NSW

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"Thanks again for all your help over the last few months, I will definitely recommend you to anyone wanting international rail travel"

Rachael Waters - ACT

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"Now that's service - thank you very much!  I really appreciate you getting back to me so that I can plan my trip"

Meagan Wright - NT

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Hi Marlese and Jill, Glenda and I have used the website TripAdviser heaps for this trip, just reading other people's experiences with different things, we have joined the website and  would like to put your company down for the Australian traveler as an excellent website and the customer service has been brilliant.  You guys have made this a very stress free experience for us and we thank you so much.  If you don't mind us putting something on the website we are happy to email you what we would like to put on it… trust me it will all be good!  Marlese in particular thank you for being so patient with our train bookings…

Michael - VIC

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Thanks Marlies,

SO pleased I found your website...Am very impressed with the efficiency of ticket issue/delivery and good prices and your helpfulness and responses to questions/emails and will post a comment on fodors about it becos people on there are commenting about how they are battling with getting tickets thru trenitalia. Do you only do tickets for Aus citizens or do you take bookings from people in other countries, will help to indicate this on the comment i post?

Regards,
Sue

We have absolutely loved dealing with International Rail and will always contact you should we require further bookings for onward travel.

 

You have all been so professional, prompt, friendly and incredibly assisting which we have really appreciated having been overseas and in limited communication.

 

We will recommend your services to all of our travel network and friends and spread the word about how wonderful you are. We look forward to utilising your services again too.

 

We truly wish you all a lovely Christmas and New Year time with family and friends. Stay safe and feel much joy and peace.

 

Happy days,

Genine and John