Testimonials
What our customers say about us...
Attention: CEO
Hi
I wanted to tell you belatedly about an excellent experience I had in dealing with your organization.
Back in January I enquired about and subsequently booked AMTRAK travel in USA in May.
Erin and Elaine were a delight to deal with.
Quick, professional, customer oriented and accurate.
I had previously had a very poor experience with another organization in Australia( for rail travel in Europe).
I have extolled the virtues of your people far and wide in my business communities. I want you to know that my experience with your people will certainly lead me back to your organization when I next want to utilize rail travel overseas.
It is very satisfying in this day and age to find excellent customer service, skilled performance and a genuine-not pretend-customer care attitude.
Well done!
David Doherty, OAM
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"Hi there,
My husband and I are currently on our last planned train trip from
Amsterdam to Paris with Thalys, and we are enjoying a snack, free
wi-fi and some white wine as part of our ticket and to celebrate
Christmas Eve.
While i have the time, i wanted to sincerely thank you for all your
help with our rail pass and train reservations. Honestly, you made
it so easy for us. We just referred to the itinerary you provided
for the train number, looked for the correct gate, and hopped on. I
feel that i could never have navigated the myriad of different
bookings. Which trains require reservations, what time they depart,
which company to use, which seat to book... To me it still seems
overwhelming, and i am very grateful to you for making it easy for
us.
So, thank you from two very happy travellers."
Robyn and Ross
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"Many thanks to Brenden for his help with my original phone enquiry. Brenden was knowledgeable and very helpful."
Kind regards, Bev Dennis
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"Im glad we contacted you guys. Dealing with Elisha, Erin, and
yourself has been very easy, and you've provided
a great price.
We will be sure to contact you again, next time we have rail travel
plans."
Thanks again, Jason Grech
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Hi Erin,
"Thank you for your excellent assistance. Had previously been in touch with another Melb company whose service/support was awful and so difficult to contact. Will certainly recommend you to others."
Rgds, Roger
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Thanks Wolf,
"You guys are awesome!"
Cheers,
Ben
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The Manager
"I would like to compliment your organisation on the excellent service your staff provided me with, and in particular "Melanie and Erin" whilst I was enquiring and booking rail travel between Italy and France for my daughter today. Their attitude and friendly demeanour meant a lot to me. They were extremely pleasant to talk to as well as being very helpful. I will have no hesitation in recommending your organisation to anyone planning to use the rail services in their travel overseas."
Regards, Ziad Sabbagh
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"It was our pleasure to meet you. Thanks again for your time and we look forward to booking more rail!"
Cheers,
Emily Sta Tas Uni
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"Thank you for your great service, e tickets all printed out ok."
Trevor Grice
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"Our Swiss passes arrived at 7 am this morning. That must be a record for something to get to Darwin from Victoria! Thanks"
Val Matthews - NT
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"A job well done. I have recommended your service to other people. Many thanks"
Peter Kay - SA
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"Firstly can I say thank you so much for your prompt response and the attention to detail with this quote. You have made my job so much easier and really do appreciate good customer service, usually very difficult to find with rail suppliers"
Sarah Liebenberg - Travel Agent
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"Thank you for your swift reply. I got a phone call this morning too: I appreciate your organisation's customer service"
Nigel - WA
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"HUGE THANKS For all `making this happen'- !! Plus all the behind the scenes-peoples too ! And tell Jono ` Traci's glad she's back with such a good team"
Traci - Travel Agent
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"Fantastic service from you guys - most appreciated"
Stephanie Baaner - NSW
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"Many thanks for your great service. You have all been most helpful and professional. I would recommend your company to all my friends"
Barbara - WA
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"You have a great service there so I have book marked your site as we travel to Europe every year"
Tony Wharton
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I wish to thank you and the other ladies at International Rail for the fantastic customer care my sister and I received for our rail bookings. It was a pleasure to deal with you all. We have not travelled to Italy before and we are looking forward to our trip. Thank you all once again"
Robyn O'Brien - TAS
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"Just a short note to thank you & your staff for our wonderful European Holiday. The EURAIL Passes were great. No problems & everything went perfectly. I will certainly recommend your service to our friends & family. Once again thanks for your help & advice"
Ted & Margaret Pickering - VIC
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"I have told several people about your business. Two young girls next to me at coffee in Chadstone were planning a trip to Italy, so I couldn't help but give them my advice- and your address. so they can get their tickets for their trains in Italy. Hope they contact you. Thanks for your prompt replies to all my e-mails"
Marion Twaits - WA
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"Just wanted to give you some feedback and thank you so much.... our Train travel thru Italy was truly wonderful, ES 1st class confirmed seating is the way to go, everything went according to plan and ran on time. Also we had the best seat location in the carriage.. don't know how you worked that, but thanks. I have recommended your wonderful service and website to friends"
Annette Lewis - VIC
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"Thank you both for your help, it's been great dealing with such a professional, friendly and prompt outfit. I'll recommend you guys to anyone I talk to planning rail travel in Europe"
Ken Masters - VIC
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"Thank you - everything has arrived. A most efficient service"
Malcolm Newman - SA
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"I just wanted to personally thank you for all your efforts over our rail passes and tickets. While you have been dealing with my husband, I have been impressed with your willingness to go beyond the normal service to accommodate our requirements. We are off on Saturday and I am sure that the smoothness of our rail travel will be in no small way because of your kindness. You can be sure that we will unreservedly recommend your company to all our friends. Thank you very much"
Emma Ponter - NSW
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"Thanks again for all your help over the last few months, I will definitely recommend you to anyone wanting international rail travel"
Rachael Waters - ACT
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"Now that's service - thank you very much! I really appreciate you getting back to me so that I can plan my trip"
Meagan Wright - NT
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Hi Marlese and Jill, Glenda and I have used the website TripAdviser heaps for this trip, just reading other people's experiences with different things, we have joined the website and would like to put your company down for the Australian traveler as an excellent website and the customer service has been brilliant. You guys have made this a very stress free experience for us and we thank you so much. If you don't mind us putting something on the website we are happy to email you what we would like to put on it… trust me it will all be good! Marlese in particular thank you for being so patient with our train bookings…
Michael - VIC
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Thanks Marlies,
SO pleased I found your website...Am very impressed with the
efficiency of ticket issue/delivery and good prices and your
helpfulness and responses to questions/emails and will post a
comment on fodors about it becos people on there are commenting
about how they are battling with getting tickets thru trenitalia.
Do you only do tickets for Aus citizens or do you take bookings
from people in other countries, will help to indicate this on the
comment i post?
Regards,
Sue
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