Japan East Pass Nagano and Niigata Area Conditions
Pass Conditions
- Passes are in the form of an e-ticket that must be
exchanged within 3 months from the date of issue at an East Japan
exchange office.
- You must nominate a start date for this pass. Once issued you
cannot change this date.
- Passes must be exchanged prior to your first train trip.
- When making an order, please enter your names as per your
Passport (including your middle names).
- Japan East passes cover the JR operated lines in the specified
area only.
- Reservations can only be made locally.
Who is Eligible to use a Japan East Pass
- Holders of non-Japanese passports with a visa to stay in Japan
for no longer than 90 days.
- Who have entered Japan with a "Temporary Visitor" visa to stay
in Japan for no longer than 90 days.
Pass Refunds
- E-Vouchers that have not been exchanged can be refunded within
12 months from the date of issue.
- No refund can be made for any reason after the first date of
use. Passes must be unused and in original condition.
- A cancellation fee of 25% applies to approved refunds.
- A JR EAST PASS cannot be refunded or extended due to
interruptions in train service, late departures or any other
reasons
- Once exchanged lost or Stolen e-vouchers and passes are
not refundable and cannot be replaced.
Reissuing Passes