Japan East Pass Nagano and Niigata Area Conditions - International Rail

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International Cruise

Japan East Pass Nagano and Niigata Area Conditions

Pass Conditions

  • Passes are in the form of an e-ticket that must be exchanged within 3 months from the date of issue at an East Japan exchange office.
  • Passes must be exchanged prior to your first train trip.
  • When making an order, please enter your names as per your Passport (including your middle names).
  • Japan East passes cover the JR operated lines in the specified area only.
  • Reservations can only be made locally.

Who is Eligible to use a Japan East Pass

  • Holders of non-Japanese passports with a visa to stay in Japan for no longer than 90 days.
  • Who have entered Japan with a "Temporary Visitor" visa to stay in Japan for no longer than 90 days.

Pass Refunds

  • E-Vouchers that have not been exchanged can be refunded within 12 months from the date of issue.
  • No refund can be made for any reason after the first date of use. Passes must be unused and in original condition.
  • A cancellation fee of 25% applies to approved refunds.
  • A JR EAST PASS cannot be refunded or extended due to interruptions in train service, late departures or any other reasons
  • Once exchanged lost or Stolen e-vouchers and passes are not refundable and cannot be replaced.

Reissuing Passes

  • Refund conditions apply