Japan East Pass Nagano and Niigata Area Conditions

Pass Conditions

Passes are in the form of an e-ticket that must be exchanged within 3 months from the date of issue at an East Japan exchange office.
Passes must be exchanged prior to your first train trip.
When making an order, please enter your names as per your Passport (including your middle names).
Japan East passes cover the JR operated lines in the specified area only.
Reservations can only be made locally.

Who is Eligible to use a Japan East Pass

Holders of non-Japanese passports with a visa to stay in Japan for no longer than 90 days.
Who have entered Japan with a "Temporary Visitor" visa to stay in Japan for no longer than 90 days.

Pass Refunds

E-Vouchers that have not been exchanged can be refunded within 12 months from the date of issue.
No refund can be made for any reason after the first date of use. Passes must be unused and in original condition.
A cancellation fee of 25% applies to approved refunds.
A JR EAST PASS cannot be refunded or extended due to interruptions in train service, late departures or any other reasons
Once exchanged lost or Stolen e-vouchers and passes are not refundable and cannot be replaced.

Reissuing Passes

Japan East Pass Nagano and Niigata Area Conditions - International Rail